Hire Contact Center Staff From £985/month

Customer service professionals experienced in managing inbound and outbound calls, live chat, and support operations

4+ Roles
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From £985/month
Hire < 6 weeks
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Customer Service Representative

UK Salary Range

£22,000 - £30,000

Sri Lanka Salary Range

£11,000 - £15,000

Key Skills

Inbound Calls Customer Support Problem Solving CRM Systems Communication Skills

Key Responsibilities

  • Answer incoming customer queries
  • Resolve issues or escalate appropriately
  • Update customer information in CRM
  • Ensure customer satisfaction
  • Follow call scripts and company policies

Outbound Sales Agent

UK Salary Range

£24,000 - £32,000 + commission

Sri Lanka Salary Range

£12,000 - £18,000 + incentives

Key Skills

Outbound Calling Sales Pitching Target Achievement Lead Conversion CRM Tools

Key Responsibilities

  • Make outbound calls to potential customers
  • Present and upsell products or services
  • Record call outcomes and notes in CRM
  • Achieve weekly/monthly sales targets
  • Follow compliance and call scripts

Live Chat Support Agent

UK Salary Range

£23,000 - £30,000

Sri Lanka Salary Range

£11,500 - £16,000

Key Skills

Live Chat Multitasking Typing Speed Customer Engagement Product Knowledge

Key Responsibilities

  • Respond to customers through live chat platforms
  • Resolve customer queries in real-time
  • Provide accurate information about products/services
  • Escalate complex issues when necessary
  • Maintain chat logs and summaries

Quality Assurance Analyst (Contact Center)

UK Salary Range

£28,000 - £38,000

Sri Lanka Salary Range

£14,000 - £20,000

Key Skills

Call Monitoring Feedback Performance Evaluation Compliance Checks Reporting

Key Responsibilities

  • Monitor inbound and outbound calls for quality
  • Score agent interactions based on QA metrics
  • Provide coaching feedback to agents
  • Identify trends in customer issues
  • Maintain QA documentation and reports