Hire Contact Center Staff From £985/month

Customer service professionals experienced in managing inbound and outbound calls, live chat, and support operations

Outbound Sales Agent Quality Assurance Analyst (Contact Center) Live Chat Support Agent Customer Service Representative
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Outbound Sales Agent

UK Salary Range

£24,000 - £32,000

Sri Lanka Salary Range

£12,000 - £18,000

Key Skills

Outbound Calling Sales Pitching Target Achievement Lead Conversion

Key Responsibilities

  • Make outbound calls to potential customers
  • Present and upsell products or services
  • Record call outcomes and notes in CRM
  • Achieve weekly/monthly sales targets
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Quality Assurance Analyst (Contact Center)

UK Salary Range

£28,000 - £38,000

Sri Lanka Salary Range

£14,000 - £20,000

Key Skills

Call Monitoring Feedback Performance Evaluation Compliance Checks

Key Responsibilities

  • Monitor inbound and outbound calls for quality
  • Score agent interactions based on QA metrics
  • Provide coaching feedback to agents
  • Identify trends in customer issues
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Live Chat Support Agent

UK Salary Range

£23,000 - £30,000

Sri Lanka Salary Range

£11,500 - £16,000

Key Skills

Live Chat Multitasking Typing Speed Customer Engagement

Key Responsibilities

  • Respond to customers through live chat platforms
  • Resolve customer queries in real-time
  • Provide accurate information about products/services
  • Escalate complex issues when necessary
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Customer Service Representative

UK Salary Range

£22,000 - £30,000

Sri Lanka Salary Range

£11,000 - £15,000

Key Skills

Inbound Calls Customer Support Problem Solving CRM Systems

Key Responsibilities

  • Answer incoming customer queries
  • Resolve issues or escalate appropriately
  • Update customer information in CRM
  • Ensure customer satisfaction
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