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Contact Center

Customer service professionals experienced in managing inbound and outbound calls, live chat, and support operations

Outbound Sales Agent

UK Salary Range

£24,000 - £32,000

Sri Lanka Salary Range

£12,000 - £18,000

Key Skills

Outbound Calling Sales Pitching Target Achievement Lead Conversion

Key Responsibilities

  • ✓ Make outbound calls to potential customers
  • ✓ Present and upsell products or services
  • ✓ Record call outcomes and notes in CRM
  • ✓ Achieve weekly/monthly sales targets
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Quality Assurance Analyst (Contact Center)

UK Salary Range

£28,000 - £38,000

Sri Lanka Salary Range

£14,000 - £20,000

Key Skills

Call Monitoring Feedback Performance Evaluation Compliance Checks

Key Responsibilities

  • ✓ Monitor inbound and outbound calls for quality
  • ✓ Score agent interactions based on QA metrics
  • ✓ Provide coaching feedback to agents
  • ✓ Identify trends in customer issues
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Live Chat Support Agent

UK Salary Range

£23,000 - £30,000

Sri Lanka Salary Range

£11,500 - £16,000

Key Skills

Live Chat Multitasking Typing Speed Customer Engagement

Key Responsibilities

  • ✓ Respond to customers through live chat platforms
  • ✓ Resolve customer queries in real-time
  • ✓ Provide accurate information about products/services
  • ✓ Escalate complex issues when necessary
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Customer Service Representative

UK Salary Range

£22,000 - £30,000

Sri Lanka Salary Range

£11,000 - £15,000

Key Skills

Inbound Calls Customer Support Problem Solving CRM Systems

Key Responsibilities

  • ✓ Answer incoming customer queries
  • ✓ Resolve issues or escalate appropriately
  • ✓ Update customer information in CRM
  • ✓ Ensure customer satisfaction
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