Roles / Contact Center / Customer Service Representative

Customer Service Representative

Handle inbound customer calls and provide timely and effective support across products and services.

UK Salary Range

£22,000 - £30,000

Sri Lanka Salary Range

£11,000 - £15,000

Key Skills Required

Inbound Calls Customer Support Problem Solving CRM Systems Communication Skills

Role & Responsibilities

  • ✓ Answer incoming customer queries
  • ✓ Resolve issues or escalate appropriately
  • ✓ Update customer information in CRM
  • ✓ Ensure customer satisfaction
  • ✓ Follow call scripts and company policies

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Why Leading British Brands Choose YTA

Join 50+ UK companies already saving 60% on operational costs while scaling their teams globally

150+
Team Members
60%
Cost Savings
8+
Years Experience

Risk-Free Partnership

  • Full GDPR compliance with dedicated staff and secure devices
  • No employment risk - we handle all legal and HR responsibilities
  • Expert knowledge of Sri Lankan labor law and compliance

Rapid Results

  • Hire qualified offshore talent in under 6 weeks
  • English-speaking professionals ready to start immediately
  • Seamless onboarding with dedicated support team

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