Roles / Contact Center / Live Chat Support Agent

Live Chat Support Agent

Engage with customers via live chat to resolve queries, provide product guidance, and troubleshoot issues.

UK Salary Range

£23,000 - £30,000

Sri Lanka Salary Range

£11,500 - £16,000

Key Skills Required

Live Chat Multitasking Typing Speed Customer Engagement Product Knowledge

Role & Responsibilities

  • ✓ Respond to customers through live chat platforms
  • ✓ Resolve customer queries in real-time
  • ✓ Provide accurate information about products/services
  • ✓ Escalate complex issues when necessary
  • ✓ Maintain chat logs and summaries

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Why Leading British Brands Choose YTA

Join 50+ UK companies already saving 60% on operational costs while scaling their teams globally

150+
Team Members
60%
Cost Savings
8+
Years Experience

Risk-Free Partnership

  • Full GDPR compliance with dedicated staff and secure devices
  • No employment risk - we handle all legal and HR responsibilities
  • Expert knowledge of Sri Lankan labor law and compliance

Rapid Results

  • Hire qualified offshore talent in under 6 weeks
  • English-speaking professionals ready to start immediately
  • Seamless onboarding with dedicated support team

Ready to transform your business with a global team?

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