Roles / It Operations / IT Support Technician

IT Support Technician

Respond to helpdesk tickets, provide hands-on support for hardware/software issues, and assist with user onboarding.

UK Salary Range

£26,000 - £35,000

Sri Lanka Salary Range

£13,000 - £18,000

Key Skills Required

Helpdesk Support Hardware Troubleshooting Software Installation Customer Service Ticketing Systems

Role & Responsibilities

  • ✓ Resolve Level 1 and 2 support requests
  • ✓ Log and track support tickets
  • ✓ Install and configure software and hardware
  • ✓ Provide IT onboarding for new employees
  • ✓ Escalate issues to senior IT staff when required

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Why Leading British Brands Choose YTA

Join 50+ UK companies already saving 60% on operational costs while scaling their teams globally

150+
Team Members
60%
Cost Savings
8+
Years Experience

Risk-Free Partnership

  • Full GDPR compliance with dedicated staff and secure devices
  • No employment risk - we handle all legal and HR responsibilities
  • Expert knowledge of Sri Lankan labor law and compliance

Rapid Results

  • Hire qualified offshore talent in under 6 weeks
  • English-speaking professionals ready to start immediately
  • Seamless onboarding with dedicated support team

Ready to transform your business with a global team?

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