IT Support Technician
Respond to helpdesk tickets, provide hands-on support for hardware/software issues, and assist with user onboarding.
UK Salary Range
£26,000 - £35,000
Sri Lanka Salary Range
£13,000 - £18,000
Key Skills Required
Helpdesk Support Hardware Troubleshooting Software Installation Customer Service Ticketing Systems
Role & Responsibilities
- ✓ Resolve Level 1 and 2 support requests
- ✓ Log and track support tickets
- ✓ Install and configure software and hardware
- ✓ Provide IT onboarding for new employees
- ✓ Escalate issues to senior IT staff when required