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Case studies Streamlining Back-Office Operations for IBC Healthcare

Streamlining Back-Office Operations for IBC Healthcare

How IBC Healthcare partnered with Your Team in Asia to streamline HR and finance operations across multiple care homes, reduce administrative overheads, and build a scalable offshore back-office team.

Social Care Healthtech

Client: IBC Healthcare, UK | Engagement: Full-service offshore back-office team

The Challenge

Reducing overhead while maintaining accuracy

IBC Healthcare needed to reduce administrative overhead while maintaining high accuracy in HR and finance operations across multiple care homes.
  • Heavy HR and finance workloads across a distributed network of care homes.
  • Manual processes increasing the risk of errors and compliance gaps.
  • Need to maintain UK regulatory and GDPR standards while scaling operations.
To keep growing sustainably, IBC Healthcare required a way to streamline back-office operations without compromising on compliance, accuracy, or control.

The Solution

A full-service offshore HR and finance team

Your Team in Asia set up a dedicated offshore back-office team for IBC Healthcare, designed to mirror and support their UK operations.
  • HR executives managing day-to-day HR administration and employee records.
  • Payroll specialists handling salary runs, reconciliations, and statutory payments.
  • Bookkeepers supporting financial reporting, invoicing, and routine accounting tasks.
The offshore team was trained on IBC Healthcare’s processes, tools, and compliance standards, working in alignment with UK regulations and GDPR requirements.

Impact

Back-office operations transformed

  • Saved approximately £120,000 annually in HR and finance operations.
  • Increased back-office processing speed by 50% across core workflows.
  • Achieved seamless integration with existing UK HR and payroll systems.
The partnership allowed IBC Healthcare to focus more on frontline care delivery, with YTA managing the operational backbone reliably and efficiently.

Download full case study

Looking to streamline your HR, payroll, or finance operations? Your Team in Asia can assemble a dedicated offshore team tailored to your processes and compliance needs.

Ready to streamline your back-office?

If you’re looking to reduce costs and improve efficiency across HR and finance, we can help you design and build a dedicated offshore team that plugs directly into your existing workflows.